Common Questions

How do I find my Highlands Profile username?

Text USERNAME to 74000, and we’ll send it to you.

How can I reset my Highlands Profile password?

Visit the Forgot Account page and enter your email address. You’ll receive instructions to reset your password. If you need additional help, please email the Highlands Team.

I don’t have access to the email address on my account. What should I do?

No problem, we’re happy to help. Please email the Highlands Team.

I’m having trouble signing in to my Highlands Profile. What should I do?

If you’ve already tried resetting your password and are still having trouble, please email the Highlands Team.