Common Questions

  1. Common Questions

Common Questions

Your Highlands Profile is primarily used in the Highlands App and is the best way to learn about your Next Step in your faith journey while staying connected to everything going on at Highlands and your campus.

Through the Highlands App, you can submit a prayer request, update your contact information, connect with your Dream Team leader, and access your recent giving history. The Highlands team is always looking for ways to add value to you and your family in this area, so please check back later to see what’s new!

If you are creating a profile for the first time, you can sign up in the Highlands App or by registering here. It will ask you just a few simple questions. Then our system will send a confirmation email to you. Simply follow the instructions in that email to finish setting up your account.

Special note: for security purposes, the confirmation link in the email will need to be accessed within one hour for you to complete the process. If you have any issues completing your registration for Highlands Profile, please email our Digital Support team and we would love to assist you.

If you've already tried to reset your password, then please email our Digital Support team.

You can reset your password here. Just enter your email address and you’ll be sent your next steps.

For security purposes, the confirmation link expires in one hour after delivery. Please email Digital Support and our team would love to help you.

Please email us at websupport@churchofthehighlands.com and we would love to assist you.

We are so excited that you call Highlands home and would like to give! There are many quick and easy ways. To find the best method for you, please visit our Giving Page.

If you decide to give online or by text, the sign-in information is separate from your Highlands Profile and you can manage your giving under Manage Account. For any other questions or concerns about online giving or signing into our giving system, please email our Accounting Support team.

The easiest way to view past Small Groups that you have led is on your Small Groups Dashboard. You can also register and manage your small group there. Your sign-in information for the Small Groups Dashboard will be the same as Highlands Profile.

Yes! To make it easy and simple, the sign-in information to your Highlands Profile and Small Groups Dashboard are the same.

We would love for you to be a part of a group here at Highlands! You can learn more about Small Groups, explore the groups directory, and more on our Small Groups page.

You can view all of your online notes from past messages by signing in to Highlands Notes. To keep things easy, your sign-in information for Highlands Notes is the same as your Highands Profile.

You may have created a new profile that was not matched to what we already had in our system. We automatically correct most of these unmatched profiles every day, so please check back in 24 hours to see if we've resolved this issue on our end. If you still have information missing from your profile, please email us at websupport@churchofthehighlands.com and we would love to assist you.

Please reach out to your campus if your profile lists a team on which you no longer serve. Our team will be happy to assist you in this!

Please reach out to your campus if your profile lists a team on which you no longer serve. Our team will be happy to assist you in this!

Only minor children living in your household are connected to your family's Highlands Profile. When someone turns 18 years old, they are placed into their own household.

First, please be sure you are logged into your Highlands Profile. Then, complete the Request Profile Change Form to notify us of those changes.

This button is for easy access to remote check-in for the Outreach teams, and allows them to let us know they are serving when off-site. If you would like to learn more about how you can be a part of the Outreach team, we invite you to join us for the Growth Track or visit the Outreach Page.

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